If you are typical, you are very BUSY all day. But much of that busy-ness is unfocused, personal, or simply wasting time. An average person may only spend 2-3 hours per day on productive work on a regular basis. Did you know that an extra 20 minutes of productive time per day would mean an extra 10 work days on an annual basis? An extra hour per day adds 6 work weeks to your year! Could 6 weeks of productive time make a difference to your business? If so, pay attention.
Whether you are in an office wearing a suit or at home in jeans and a sweatshirt, your communication needs to be polished to consistently close business. Here are some successful business communication basics.
Studies show that words only convey 7% of meaning. Tonality provides 38% of our understanding and body language. 55%. Keep this in mind when writing e-mail.
- Be short and factual in your communication. People are busy and long e-mails are less likely to be read.
- Ask clearly for what you want. If you want an e-mail response or a phone call, be sure that you have stated that directly.
- It is good to speak in conversational language, which is friendly and inviting. Yet, sarcasm or humor can be misunderstood without tonality. Reread your e-mail, out loud without expression, to ensure that it says what you meant.
- If you use Outlook, you can request a return receipt, which will advise you when your e-mail has been opened. This can be helpful for important notifications and avoids the need to ask for an acknowledgment.
There is money in your telephone. You have the opportunity to make new relationships every time you pick up the phone. While e-mails are fine for communicating facts, they can never substitute or one to one communication.
Prepare Your Self
Prepare yourself before you make phone calls. Your mood and attitude will be communicated in your voice. Imagine you are going to a party with your best friends. You walk in with a big smile, feeling great, and expecting a good time. When you make calls with this attitude, people will be more receptive.
When you are not the right mood, do something to lighten up. Put on music and dance. Read or listen to an inspirational message. Place pictures of your dream home or travel or loved ones in your workspace. Be willing to be silly. Could you smile, if you wore a red clown’s nose while making calls? Working at home means you have more options than in an office.
Develop the fine art of phone courtesy and listening.
- Ask whether your client has enough time for your call. If they say no, reschedule and call another time.
- Listen for cues in their voice. If they speak fast match their speed. If they speak slowly then slow down to their pace. Increase or reduce your volume to match theirs.
- Notice whether they like to be social, or simply want to get the task done.
· If they are fast-paced and task oriented. They will appreciate your getting right to the point. Don’t waste their time. Tell them what you need and ask for a decision. They will appreciate your no-nonsense approach.
· If they are fast-paced and social, be prepared to name drop. They will want to know who else uses your product. They will be interested in meetings were lots of other people are present.
· If they are slower paced and very friendly. They may want to take their time in making a decision. You can help them make a decision more quickly if you tell them all the ways that you minimize their risk. They will want to know about guarantees and proven results.
· Someone who is slower paced and is detail oriented, may want lots of facts. They may want ingredients and proof of results as well as certifications, comparisons, and documentation. They are likely to ask questions for which you not have the answer. Be honest at all times. If a question doesn’t make sense, feel free to ask, “ Why is that important to you?”
Every phone conversation is an opportunity to improve your skills. Some people you call will be a delight, others may be downright rude. Keep it light! If you look at it as a game, it can be far more enjoyable.
If you are new to working at home. It is easy to fall into the “Howard Hughes Syndrome”. Suddenly you find that because you CAN work in your pajamas, you haven’t been out of them for two weeks.
The strongest relationships are made in face to face meetings. It is very acceptable to meet people in coffee shops and over meals. Find time to meet with people in some of the following ways:
- Networking Meetings.
- Chamber Of Commerce meetings.
- Special interest events. (Check out meetup.com for a list of special events near you).
- Closing contracts.
- Delivering products.
Celebrate the opportunity to work from home. You have the flexibility to control your destiny.
You have a list of things to do. On this list are important tasks that move your business forward. There may be some things that bring you greater health or develop important relationships. You put this list of priorities in front of you so that you won’t forget them. Yet day after day, items on the list remain undone.
At the same time, you’ve knocked off work early to watch a game. And you’ve spent time surfing the internet. You had an extra cup of coffee and caught up with friends on the phone. You might even have taken a nap. So what is up?
Procrastination means “to delay something that you ought to do, usually because you don’t want to do it.” The sad thing about procrastinating is that you probably still want the reward from your action. You want the contract, or the opportunity. What you want to avoid is some sort of discomfort.
So how do you get beyond this limitation? You need to decide what is most important to you. If something isn’t important, then take it off your list, because it doesn’t belong there. Then create a support system to take action. Your support system can be self-motivation, accountability to someone else, or even delegation. (Did you ever think that perhaps someone else can do the thing that you have been procrastinating?)
If you are procrastinating, you are limiting your success and taking a stand for mediocrity. There is help through professional hypnotherapy and coaching. The key is to decide that you will take action and hire an accountability partner who will not listen to your excuses. If you want to take a simple step right now, go visit my affiliate partner, Downloads for Change.
Get the program“Simply Done”which can get you living more fully NOW!
The truth is that YOU can follow the lead of others and create a very successful business. It is also true that YOU are the biggest obstacle to your business success. How is that possible?
If you want to cease being a roadblock and begin being a bridge on the road to success, you need to be open to possibilities that you have not considered before. Even if you have read success stories, created your plans and built a business, you will never grow beyond the limits of your own expectations. Whatever you currently believe defines our limits.
I have several mentors who declare that the most dangerous words in the English language are, “I know that!” The reason these words are so dangerous is simple. Success principles are not new. Success follows repeatable patterns, and you can learn from others. This means that those who act upon proven principles can also be successful.
However, there are many more people who HEARD the principles or READ the principles and yet they are not successful. Why? Success requires action and correction. Hearing or reading principles is not the same as LIVING them. Successful people do what it takes, accept the resulting feedback, correct their course and act again.
You do not KNOW a success principle unless are living it daily. If you do not have the business success you want, then it is obvious that you do not KNOW the principles you need.
The good news is that with an open mind and heart, and a willing mentor, you CAN LEARN to do what it takes to achieve your personal goals. Start by eliminating the words, “I know that!” from your vocabulary. My friend, Alex Mandossian says it best, “It’s what you learn AFTER you know it all that counts most!”