Your Personal Key to Business Success

key_to_successHow are things going for you? Do you want to get more of what you are already experiencing? Or do you want to improve? The definition of insanity is to keep doing the same thing and expecting a different result.

While blaming takes away your power, justifying your position blinds you to possibilities. Your desire to be “right” in your choice eliminates other alternatives and wastes your time.

When I was learning to dance, my teacher would go through the room during our exercises to give corrections. We were asked to shift our weight, align our feet or straighten out knees. One day after I had gotten a correction, the teacher stopped and looked at me. He asked, “Do you realize that you always have an excuse?”

I had just finished saying that my shoes were too tight and my leg sore. I was doing my best. My complaints were true for me. Then I learned a lesson I never forgot. Berle Davis, my mentor and teacher, looked me in the eye and said, “The audience doesn’t care. They will never ask you. All that matters is that you make the correction. You don’t need to say anything.”

That day changed my life. I quit justifying my actions. I take feedback and put it into action, and advise my clients to do the same. Feedback comes in all forms. It may be criticism or praise from clients. It may be the numbers in your checking account. It may be an audience who is either enthralled or yawning.

You will succeed in business much faster and easier if you stop justifying your actions. Simply accept feedback and make changes right away. Apologize when it is necessary and resolve to improve your personal best.

Simple Communication Tips That Build Business

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Whether you are in an office wearing a suit or at home in jeans and a sweatshirt, your communication needs to be polished to consistently close business.  Here are some successful business communication basics.

 

Studies show that words only convey 7% of meaning. Tonality provides 38% of our understanding and body language. 55%. Keep this in mind when writing e-mail.

  • Be short and factual in your communication. People are busy and long e-mails are less likely to be read.
  • Ask clearly for what you want. If you want an e-mail response or a phone call, be sure that you have stated that directly.
  • It is good to speak in conversational language, which is friendly and inviting. Yet, sarcasm or humor can be misunderstood without tonality. Reread your e-mail, out loud without expression, to ensure that it says what you meant.
  • If you use Outlook, you can request a return receipt, which will advise you when your e-mail has been opened. This can be helpful for important notifications and avoids the need to ask for an acknowledgment.

Gold Calling

 

There is money in your telephone. You have the opportunity to make new relationships every time you pick up the phone. While e-mails are fine for communicating facts, they can never substitute or one to one communication.

Prepare Your Self

 

Prepare yourself before you make phone calls. Your mood and attitude will be communicated in your voice. Imagine you are going to a party with your best friends. You walk in with a big smile, feeling great, and expecting a good time. When you make calls with this attitude, people will be more receptive.

When you are not the right mood, do something to lighten up. Put on music and dance. Read or listen to an inspirational message. Place pictures of your dream home or travel or loved ones in your workspace. Be willing to be silly. Could you smile, if you wore a red clown’s nose while making calls? Working at home means you have more options than in an office.

Phone Finesse

 

Develop the fine art of phone courtesy and listening.

  • Ask whether your client has enough time for your call. If they say no, reschedule and call another time.
  • Listen for cues in their voice. If they speak fast match their speed. If they speak slowly then slow down to their pace. Increase or reduce your volume to match theirs.
  • Notice whether they like to be social, or simply want to get the task done.

· If they are fast-paced and task oriented. They will appreciate your getting right to the point. Don’t waste their time. Tell them what you need and ask for a decision. They will appreciate your no-nonsense approach.

· If they are fast-paced and social, be prepared to name drop. They will want to know who else uses your product. They will be interested in meetings were lots of other people are present.

· If they are slower paced and very friendly. They may want to take their time in making a decision. You can help them make a decision more quickly if you tell them all the ways that you minimize their risk. They will want to know about guarantees and proven results.

· Someone who is slower paced and is detail oriented, may want lots of facts. They may want ingredients and proof of results as well as certifications, comparisons, and documentation. They are likely to ask questions for which you not have the answer. Be honest at all times. If a question doesn’t make sense, feel free to ask, “ Why is that important to you?”

Every phone conversation is an opportunity to improve your skills. Some people you call will be a delight, others may be downright rude. Keep it light! If you look at it as a game, it can be far more enjoyable.

Face-To-Face Meetings

 

If you are new to working at home. It is easy to fall into the “Howard Hughes Syndrome”. Suddenly you find that because you CAN work in your pajamas, you haven’t been out of them for two weeks.

The strongest relationships are made in face to face meetings. It is very acceptable to meet people in coffee shops and over meals. Find time to meet with people in some of the following ways:

  • Networking Meetings.
  • Chamber Of Commerce meetings.
  • Special interest events. (Check out meetup.com for a list of special events near you).
  • Closing contracts.
  • Delivering products.
  • Training.

Celebrate the opportunity to work from home. You have the flexibility to control your destiny.

What Are You Waiting For?

feetupWhere did we learn that there was reward in waiting? Was it standing in line in school years ago? Or do we learn sitting in traffic jams that we should slow down? Is this scenario familiar?

You have a list of things to do. On this list are important tasks that move your business forward. There may be some things that bring you greater health or develop important relationships. You put this list of priorities in front of you so that you won’t forget them. Yet day after day, items on the list remain undone.

At the same time, you’ve knocked off work early to watch a game. And you’ve spent time surfing the internet. You had an extra cup of coffee and caught up with friends on the phone. You might even have taken a nap. So what is up?

Procrastination means “to delay something that you ought to do, usually because you don’t want to do it.” The sad thing about procrastinating is that you probably still want the reward from your action. You want the contract, or the opportunity. What you want to avoid is some sort of discomfort.

So how do you get beyond this limitation? You need to decide what is most important to you.  If something isn’t important, then take it off your list, because it doesn’t belong there.  Then create a support system to take action. Your support system can be self-motivation, accountability to someone else, or even delegation. (Did you ever think that perhaps someone else can do the thing that you have been procrastinating?)

If you are procrastinating, you are limiting your success and taking a stand for mediocrity. There is help through professional hypnotherapy and coaching. The key is to decide that you will take action and hire an accountability partner who will not listen to your excuses.   If you want to take a simple step right now, go visit my affiliate partner, Downloads for Change.

Get the program“Simply Done”which can get you living more fully NOW!

Are You Too Smart For Your Business Success?

businessWoman-main_FullIs business success a learnable skill?  Do you know how to grow you small business into a more profitable larger business?  How do you know?  Have you done it before?

The truth is that YOU can follow the lead of others and create a very successful business.  It is also true that YOU are the biggest obstacle to your business success.  How is that possible?

If you want to cease being a roadblock and begin being a bridge on the road to success, you need to be open to possibilities that you have not considered before.  Even if you have read success stories, created your plans and built a business, you will never grow beyond the limits of your own expectations.  Whatever you currently believe defines our limits.

I have several mentors who declare that the most dangerous words in the English language are, “I know that!” The reason these words are so dangerous is simple. Success principles are not new. Success follows repeatable patterns, and you can learn from others. This means that those who act upon proven principles can also be successful.

However, there are many more people who HEARD the principles or READ the principles and yet they are not successful. Why? Success requires action and correction. Hearing or reading principles is not the same as LIVING them. Successful people do what it takes, accept the resulting feedback, correct their course and act again.

You do not KNOW a success principle unless are living it daily. If you do not have the business success you want, then it is obvious that you do not KNOW the principles you need.

The good news is that with an open mind and heart, and a willing mentor, you CAN LEARN to do what it takes to achieve your personal goals.  Start by eliminating the words, “I know that!” from your vocabulary.  My friend, Alex Mandossian says it best, “It’s what you learn AFTER you know it all that counts most!”